Find exactly what you're looking for!

Pharma Customer Approach

Our Customer Approach

We are committed to innovation across our service offerings, improving efficiencies and reducing costs without impacting our quality.  Our customers benefit from an account team that have reviewed hundreds of materials and are actively engaged in understanding your strategic and day-to-day needs. Trained to anticipate and prevent issues before they occur, we maintain a proactive stance through open and honest communication channels.

Pharma Approach Woman with Dog
  • We provide rapid responses to your questions and queries, deliver value, identify areas for improvement and build strong and enduring relationships.
  • Strategically, we deliver quarterly business reviews which cover tracking of agreed KPIs, SLA statistics and escalation reasons where applicable. These meetings also provide an opportunity for both customers and PharmaReview to provide updates to each other on company business including future resource needs for the account to ensure optimal management.
  • Daily touchpoints as needed to ensure material tasks are understood, priority assigned, and any issues/concerns can be quickly resolved.
  • Monthly touchpoints for discussing longer term needs, invoicing queries, license permission challenges and any team changes.

In essence, the collaborative synergy of our organizations has significantly elevated our medical and scientific review processes.

Director, Strategy & Operations, Global Medical Affairs, BioMarin

From my perspective, the communication, quality, and efficiency of the LMR process with PharmaReview was very good throughout the lead up to the congress. Everything was reviewed in a timely manner, communication from the PharmaReview team was clear and any queries we addressed to them were answered promptly.

Bayer Global Women’s Health, ESCRH Project Team

PharmaReview have been instrumental in delivering the technical and regulatory review of Bayer global materials, aligning with multiple therapy areas' claims and risk tolerances. While we appreciate that PharmaReview are an outsourced service provider, they have acted as a close collaborator and partner in helping us deliver and shape an optimized LMR process. They are very supportive and great to work with, and we look forward to maintaining and strengthening our partnership.

Medical Customer Excellence Expert, Bayer Global

The best thing about PharmaReview is the wonderful team of skilled individuals who we work with, they are super professional, friendly, approachable and pragmatic. The team is committed to accuracy and clarity in their copy approval processes, ensuring that our messaging consistently resonates with our audience, enhancing our brand's reputation and credibility.

Consultant Nominated Signatory, AstraZeneca