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Pharma Quality Keyboard

Our Quality Commitment

We're committed to delivering consistently high quality, innovative medical affairs services that deliver excellent outcomes. We achieve this in the following ways: 

Pharma Quality Female Rock Climber

Our Quality Assurance System

We monitor and audit the quality of all our service offerings. This ensures we can quickly identify, address and learn lessons from any concerns, problems or common trends. Our clearly defined processes allow us to recognize and highlight excellent practice across account teams so we can share this learning across the business. All of our staff are regularly trained on Code and regulations related to promotional and non-promotional activities and are assessed for their capabilities in review and approval.

Customer involvement

Customers’ feedback plays a central role; we use quality tools including questionnaires and quick feedback options to help us to understand which areas matter most. We partner with our customer’s medical affairs team to fully understand the medical affairs position on each and every brand to ensure the comments we apply to materials is in alignment with your expectations. We work within our customer’s SOPs and training specifications and welcome customers to audit us.

Employee Investment

As part of IQVIA we are committed to investing in our employees. This starts with giving employees professional development opportunities including:

  • Conference attendance
  • Regulatory Code training
  • Professional qualifications support
  • Training systems
  • AI talent marketplace tool
  • Leadership training programs
  • Employee recognition programs
  • Mentorship programs
  • Service awards

In essence, the collaborative synergy of our organizations has significantly elevated our medical and scientific review processes.

Director, Strategy & Operations, Global Medical Affairs, BioMarin

From my perspective, the communication, quality, and efficiency of the LMR process with PharmaReview was very good throughout the lead up to the congress. Everything was reviewed in a timely manner, communication from the PharmaReview team was clear and any queries we addressed to them were answered promptly.

Bayer Global Women’s Health, ESCRH Project Team

PharmaReview have been instrumental in delivering the technical and regulatory review of Bayer global materials, aligning with multiple therapy areas' claims and risk tolerances. While we appreciate that PharmaReview are an outsourced service provider, they have acted as a close collaborator and partner in helping us deliver and shape an optimized LMR process. They are very supportive and great to work with, and we look forward to maintaining and strengthening our partnership.

Medical Customer Excellence Expert, Bayer Global

The best thing about PharmaReview is the wonderful team of skilled individuals who we work with, they are super professional, friendly, approachable and pragmatic. The team is committed to accuracy and clarity in their copy approval processes, ensuring that our messaging consistently resonates with our audience, enhancing our brand's reputation and credibility.

Consultant Nominated Signatory, AstraZeneca